Adrian Flux Car Insurance Review

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Adrian Flux Car Insurance
2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 36 reviews

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maudevanhaelen's Review of Adrian Flux Car Insurance

3rd Oct 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Reason for going with this company
    Specialise in my Needs
  • Driver Type
    Male Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Third Party Fire & Theft
  • Previous Insurance Company
    Ethias
Good Points

No good point


Bad Points

Adrian Flux !


General Comments

We have taken an insurance policy with them in July which was agreed on and paid for. After a month they started to ask all sort of searching questions on the ground that one of the drivers is Belgian (therefore EU citizen) and needs to provide marriage certificate and proof of residence... Then decided to cancel our policy without any notice. We were totally unaware of this, and must have used the car while uncovered without knowing it...
The customer service is appalling, we were put on hold each time we were making a query for at least 10 minutes. Some of the employees are untrained, unqualified, and need to refer to their supervisor before answering any question, and do not seem to understand at all the answer that has been given to them... A bureaucratic nightmare. We got a much better deal at the Post Office, with no need to provide anything else than the standard procedure require!

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