Have a picture of Eclipse Internet www.eclipse.net.uk?, please send it to us.
| Content | 3.5/10   |
|---|---|
| Reliability | 3.1/10 |
| Customer Service | 2.6/10 |
| Speed Consistency | 1.9/10 |
| Value for Money | 3/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.8/10 |
By asdf6789 on 3rd Oct 2007
| Reliability | 3/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 4/10 |
| Value for money | 4/10 |
| Overall value | 2/10 |
 asdf6789's recommendation | |
Usually fairly reliable.
I am currently looking for a new provider. Due to the very poor technical support at Eclipse! I got slow speed problems and high packet loss and was fobbed off regularly by support. When they finally get around to sending you a form to send to BT they start it by stating that they could end up charging you a couple of hundred pounds if the problem ends up being your fault. The questions they ask in the form are not exactly simple and I imagine the average user would be pretty clueless to answer some of them. Also, each time you move they seem to tie you in to another 12 month contract.
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