Dollar Car Rental Review

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Dollar Car Rental
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 31 reviews

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tjanvier's Review of Dollar Car Rental Car Hire

2nd Oct 2007

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    Albuquerque, USA
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    September 2007
  • Condition of vehicle
    Good
Good Points

$109 advertised.


Bad Points

$435 billed!


General Comments

The Dollar Rent a Car website promised a "Dodge Caliber or similar" for $109.88. I reserved the car through Expedia. When I arrived at Dollar's Albuquerque airport desk, the agent said all the $109.88 base models were all rented (however many that might have been). Only the "upgraded" model was available and that was $179.88. After surcharges, airport concession fee, and various taxes, the total would be over $435. I decided to take the Caliber and try to get an adjustment later. As I returned, en route to the airport, I stopped and phoned Dollar customer service. A series of customer service agents variously asked me to wait on hold or promised to call back. Some of them left vague messages on my voicemail. When I got back, I phoned Dollar customer service again. They said they couldn't do anything about the Albuquerque outfit, because it did it's own billing. He transferred me to Fleet-Sales-of-Santa-Fe-DBA-Dollar-Rent-A-Car, who told me that I had rented the 'all-wheel drive, cruise-control upgrade' of the Caliber, which came with a higher price, and no price adjustment would be forthcoming! Never again for me.

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