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- samarati's review
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Picture courtesy of Jean Paul.
| Flight on time? | 4.4/10   |
|---|---|
| Customer service | 2.9/10 |
| Comfort on flight | 3.8/10 |
| Quality of food | 3.9/10 |
| Value for Money | 3.1/10 |
| Overall rating | 2.9/10 |
By samarati on 2nd Oct 2007
| Flight Date | Sept 2007 |
|---|---|
| Flight From - To | USA San Francisco |
| Ticket class | Economy |
| Flight on time? | 2/10 |
| Customer service | 5/10 |
| Comfort on flight | 4/10 |
| Quality of food | 5/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 samarati's recommendation | |
Boeing 757-300 aircraft is in good condition.
Late. Lost luggage. Bumped off return flight home - inadequate reason. Flight overbooked.
My 3rd & last Air France flight. I'd give zero stars. I sincerely recommend that if you are planning to fly to Paris, take another airline company.
Fast details:
*Fly to Paris. Leave late, arrive late.
*Arrival: After 3.5 hours waiting for luggage to come up the belt, it does not appear. 4 other people on the flight also do not get their luggage.
*Luggage is lost for 4 days! I call 2X per day. "Your bags are not here, do not call again, we will call you" - Says Air France.
*Day 4 - I take train back to airport, meet Air France baggage manager. My luggage has been in a giant pile holding area for 3 days, I get my luggage. No apology, no vouchers.
* 21 days later - Return trip: Get on line @ 8:45 am for 10:40 flight. Snake through line. Get to counter "Your flight is closed, we can not get you on the jet" - They say. "WHAT?"
* I argue with operations director for 4 hours to get me on a flight that day. I am reasonable, they are not. They ask for 3,305 euros to put me on a plane to Atlanta Georgia! I argue for 3 more hours, I fly to Seattle for an additional 730 euros over what I already paid for my original ticket to SFO.
Moral of story, never fly Air France again.
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