Mainstream Phone Review

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1 stars
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Andy S.'s Review of Mainstream Phone

19th Aug 2001

Overall Rating

1 stars
  • Value for money
    2.5 stars
Good Points

None


Bad Points

Not a real mobile phone service provider


General Comments

This company seems to behave like a service provider: it provided a promotional phone offer for an online share trading site as if it was a normal phone retailer. They are basically a big corporate client of BT Cellnet and they then resell the phone and rebill all the calls that BT Cellnet charges them. Since they are a big client that is buying loads of phones and connections they get a good rate from BT Cellnet. They then create a charging structure for the end user that leaves mainstream with a profit.

However, they are not a registered service provider so operate outside Oftel rules. What is more, users are not registered as users of Cellnet. This means, for example that it is virtually impossible to port your number to another network. This because this must be done by the registered user, in this case Mainstream and not the end user. This makes for a lot trickery on Mainstream's part to make it seem like they are a service provider.

Steer well clear if you come across them!

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Members' Comments onAndy S.'s Review

  • mick. on 9th Oct 2001

    I think you are being a bit too harsh on them. Just because you had a bit of troubles with number port it doesn't make them a bad service provider. I have had no experience with them but on their customer service they may be really good?

    Number port is a tricky issue, problems with number port shouldn't really be used to judge a service provider.

  • Phil C. on 1st Nov 2001

    I am a customer of this company and I must admit I have had no problems with them. However, I have not needed to contact them about anything yet. I am very concerned that they seem to be misleading people about what they are and I will check how my rights are affected. With so many companies out there now for mobile phones, I might well have steered clear of Mainstream if I had known this. Thanks for bringing it to our attention.