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- Malchester's review
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| Customer Service | 3.3/10   |
|---|---|
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.9/10 |
| Overall Rating | 3.2/10 |
By Malchester
on 2nd Oct 2007
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 3/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 Malchester's recommendation | |
Friendly staff in the branch.
Unwillingness to consider non First Choice and Thomson packages.
Having been let down by Olympic Holidays who canceled our package booking to a hotel in Rhodes and rebooked us into a sub standard hotel with desperately poor reviews and would not book us into another hotel, we went to First Choice in Llandudno, North Wales. The staff were friendly enough but were only interested in pushing First Choice and Thomson packages. We were recommended to go to a hotel by the agent for a cost of over £1000. We went away to think and found that the same hotel with more convenient flights could be booked through Thomas Cook for £300 less. This was never considered by First Choice staff. The actions of First Choice are obviously one reason for people booking on the internet.
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