yendon's Review of ADSL 4 Less.com www.adsl4less.com
28th Sep 2007
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Very reliable service
Bad Points
Absolutely abysmal, offshore, customer service
General Comments
I have been with them almost since the start and the connection reliability is second to none. However, local, i.e. UK help has been very good - I moved house a year ago and they were very helpful in setting up a new account on a new phone line with an existing email address; but internet/phone support whether technical or general is really atrocious and I think this is because it is offshore based. It took 3-4 months to get a refund on an overcharge which was their fault despite numerous calls and emails - I am still waiting a reply to an email sent on 1st June.
This is a moan about their customer service system ONLY. The connection reliability IS outstanding.
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