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| Reliability | 1.2/10   |
|---|---|
| Suitability | 1/10 |
| Cleanliness | 3/10 |
| Value for Money | 1.4/10 |
| Reviewer Rating | 1.1/10 |
| Overall Rating | 1/10 |
By judytsp on 27th Sep 2007
| Reliability | 1/10 |
|---|---|
| Cleanliness | 8/10 |
| Value for money | 6/10 |
| Overall value | 3/10 |
 judytsp's recommendation | |
Clean and relatively good value for money
Does not adhere to promise to fetch you from hotel to JFK within time period. Worst still, at the last minute, said that you have to take a cab.
I booked the super shuttle to fetch me to JFK from my hotel at 4 pm. According to the concierge, they are always late so I waited till 4.35 pm before I called them up again. After going through all the automated voice recordings, the guy at the line said that the shuttle was coming in 5 minutes' time. They did not come and when i called again at 5 pm, I was told to take my own cab to the airport! They claimed that they wanted to come early at 3.50 pm but could not contact me as i was holding an international phone. All the excuses when i had been waiting at the hotel lobby since 3 pm after my check-out. I was furious and of course stressed out when i had to flag a taxi at peak hour.
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