Beds Direct www.bedsdirect.com Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 17 reviews

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wiglet's Review of Beds Direct www.bedsdirect.com

Overall Rating

0.5 stars
  • Value for money
    3.5 stars
Good Points

Reasonably priced


Bad Points

Poor delivery


General Comments

The order I placed with Beds Direct was delivered 4 weeks after I placed the order, but with the wrong mattresses. I contacted Beds Direct and informed them; they then contacted the delivery company, who confirmed that they had delivered the wrong mattresses, and I was told that the delivery company would contact me that day to arrange re-delivery of the mattresses I ordered. There was no contact from the delivery company, so I called Beds Direct again, and I was told that there was nothing else they could do. I complained that I had ordered and paid Beds Direct and not the delivery company, but they re-iterated that they had contacted the delivery company and suggested I contact them direct. Why should I chase the delivery company? I am a customer of Beds Direct. not the delivery company; and now I am left with a bed and mattresses I can't use. Not what I could call good customer service.


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Members' Comments onwiglet's Review

  • wiglet Rank: Lance Corporal on 2nd Oct 2007

    To continue the saga - replacement mattresses were delivered from Beds Direct, but again not what I ordered. And having now unpacked the bed, I find that there is a part missing.