wiglet's Review of Beds Direct www.bedsdirect.com
27th Sep 2007
Overall Rating
- Value for money
Reasonably priced
Bad Points
Poor delivery
General Comments
The order I placed with Beds Direct was delivered 4 weeks after I placed the order, but with the wrong mattresses. I contacted Beds Direct and informed them; they then contacted the delivery company, who confirmed that they had delivered the wrong mattresses, and I was told that the delivery company would contact me that day to arrange re-delivery of the mattresses I ordered. There was no contact from the delivery company, so I called Beds Direct again, and I was told that there was nothing else they could do. I complained that I had ordered and paid Beds Direct and not the delivery company, but they re-iterated that they had contacted the delivery company and suggested I contact them direct. Why should I chase the delivery company? I am a customer of Beds Direct. not the delivery company; and now I am left with a bed and mattresses I can't use. Not what I could call good customer service.
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Members' Comments onwiglet's Review
wiglet
on 2nd Oct 2007
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To continue the saga - replacement mattresses were delivered from Beds Direct, but again not what I ordered. And having now unpacked the bed, I find that there is a part missing.