Royal Caribbean, Monarch of the Seas Review

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2.7 stars
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sherryobx's Review of Royal Caribbean, Monarch of the Seas Mexico Cruise

25th Sep 2007

Overall Rating

1.5 stars
  • Value for money
    1 stars
  • Nights on board
    4
  • Cabin Type
    Royal Family Suite
  • Food - quality & variety
    4 stars
  • Date of Cruise
    9,2007
  • Itinerary Name
    Ensenada
  • Group description
    Family
  • Entertainment on board
    4 stars
Good Points

The service in the dinning room was outstanding! The whole team was fantastic and very friendly!


Bad Points

The spa.


General Comments

We did the Ensenada cruise onboard Royal Caribbean's 'Monarch of the Seas'. The spa, which is NOT a part of Royal Caribbean, ask you to enter yourself in a raffle to win "free" treatments. It is NOT free - at best you may win a buy one, get one free - when I did this I spent $165 for a 75 minute hot stone massage because I "won" a 50 minute massage and exfoliation treatment if I paid for the hot stone treatment. Long story short, I barely received my 75 minute treatment let alone the additional 50 minute treatment. When I realized what had happend, I called the spa to complain and was offered a 25 minute massage instead. The spa manager kept trying to tell me I had received all that I was due and she was doing me a favor by giving me this extra massage. Even though I had the documentation (in the form of my receipt from the spa) that I had been there less than 75 minutes total.

When I complained to our Guest Services Manager in writing, I never heard back. When I followed up with a call and left my cell number, I never heard back. When I wrote a letter after we returned home, it took over 2 weeks to receive a canned response that they hope they can regain my good will and restore my faith in Royal Caribbean. I can assure you they did neither. This lack of service/professionalism is, in my opinion, completely unacceptable for anyone traveling on board. I am especially upset, as is my family, because we paid over $1,000 each to travel in the Royal Family Suite, which, by the way, was not at all "Royal."

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