John Lewis www.johnlewis.com Review

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2.9 stars
Average rating for this product is: 2.9 out of 5

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jclarkeuk's Review of John Lewis www.johnlewis.com

25th Sep 2007

Overall Rating

2.5 stars
  • Value for money
    3 stars
  • Customer service
    Average
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Misc baby items, £100
  • Delivery
    Still waiting
Good Points

The website is easy to use.


Bad Points

The delivery company.
Lack of quality control on flowers.
Slow response from customer service when emailing/telephoning about order.
Slow to refund money to credit card.


General Comments

I ordered items, and the delivery company used by John Lewis are dreadful. Persistently said they tried to deliver the parcel over 2 weeks. Eventually, I cancelled the order and will order from a company with a more reliable delivery company. Items ordered were for christening presents, and as they hadn't arrived I had to turn up without any gifts.

On another occasion I had ordered flowers to be sent for a present. The flowers arrived as a gift, but they were not good quality! I complained to John Lewis and received a full refund, but it was embarrassing for the person to have received just a terrible present and then to have to tell me.
So I won't be using Johnlewis.com again.

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