John Lewis www.johnlewis.com Review

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★★★☆☆
2.5 / 5
39% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

jclarkeuk's review of John Lewis www.johnlewis.com

★★★☆☆

“I ordered items, and the delivery company used by John...”

Written on: 25/09/2007 by jclarkeuk (1 review written)

Good Points
The website is easy to use.

Bad Points
The delivery company.
Lack of quality control on flowers.
Slow response from customer service when emailing/telephoning about order.
Slow to refund money to credit card.

General Comments
I ordered items, and the delivery company used by John Lewis are dreadful. Persistently said they tried to deliver the parcel over 2 weeks. Eventually, I cancelled the order and will order from a company with a more reliable delivery company. Items ordered were for christening presents, and as they hadn't arrived I had to turn up without any gifts.



On another occasion I had ordered flowers to be sent for a present. The flowers arrived as a gift, but they were not good quality! I complained to John Lewis and received a full refund, but it was embarrassing for the person to have received just a terrible present and then to have to tell me.

So I won't be using Johnlewis.com again.

  • Misc baby items, £100

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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