Bushmills, Giants Causeway Smugglers Inn Review

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3.1 stars
Average rating for this product is: 3.1 out of 5

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Gizmo's Review of Bushmills, Giants Causeway Smugglers Inn Ireland

10th Aug 2003

Overall Rating

0 stars
  • Value for money
    0 stars
  • Tour Operator
    Not Set! Not Set!
  • Date of stay
    Not Set! Not Set!
Good Points

ummm ..... easy to find ?


Bad Points

Expensive, poor food, noisy, rude staff


General Comments

We had originally booked 2 nights at the Smugglers Inn. However, 3 hours after checking in my wife was on the telephone trying to find alternative accomadation.
The "owner" of the smugglers Inn takes poor customer serice to an absolute low. We experienced her sharp and rude tongue first hand, and as witnesses to other customers at the receiving end.
The restaurant was poorly managed with little waiting staff. Waiting 35 minutes between first and main courses is totally unacceptable - especially so when half the tables were empty.
When our main courses eventually turned up, they were wrong. Also, my wifes steak was off !!! It stank and tasted vile (the steak, not the wife).
On a darker note.
We witnessed and have evidence that the owner uses her children to help out not only behind reception, but also around and behind the bar !! The children looked to be 10 and 13 - to young under UK law to work, period. To have a 13 (ish) year old working behind a bar is illegal, disgraceful and immoral. A letter of complaint is also going to the Irish Tourist Board and the Police.

Avoid this disgraceful hotel !!!!!

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