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| Quality | 5.8/10   |
|---|---|
| Value for Money | 3.6/10 |
| Reviewer Rating | 3.9/10 |
| Overall Rating | 5.8/10 |
By haripn
on 10th Aug 2003
| Value for money | 1/10 |
|---|---|
| Overall value | 1/10 |
 haripn's recommendation | |
Nothing after all only problems after problems
This 753 s Samsung Sync master monitor will really burn out your eyes...
I appreciate a lot in buying SAMSUNG Products only because of the Trust in Quality and Service given by the company. I have been using a Samsung 14" 4Bni Monitor for the last 4-5 years. I use a Samsung CD Drive, own a Samsung 21" Colour Television (Super Horn). I have bought all these appliances from Samsung just because I feel the company is different from all other companies and does their part well in the society. I recommend to all my friends and relatives to buy Samsung Products... Now last week I bought a Samsung Sync Master 753s 17" inch Colour monitor. The day I started using the monitor I started getting problems like a glow or extra brightness with slight red colour getting emitted from the right down cornour of the screen. I reported the problem and the people who service it asked me to contact the Trichur Branch. By doing so after many service calls atlast a person came to check the problem. He deassembled the unit and made some changes in the circuitary. The next day morning I got a blurred screen I could hardly read any letters on screen. I soon contacted the Ernakulam branch for further assistance. They said I have to take the Monitor (17") from my home town Chalakudy to Ernakulam nearly 52 Kms. I did so paying a lot for the Taxi. They examined and told me that tere was some error and that they have corrected it. Now what has happened is that the picture towards the right goes beneath a darker region, which makes the slider controller etc of a notepad look slanty. I tried to make changes by altering the Geometry settings using the control pannel of the monitor. But I find that the picture moves but the black shade as if the picture tube is only displaying till that area remains the same. Sir why is it so when I bought the monitor they or the company says 2 yrs. warrenty. What meaning does this have? I asked for a replacement of the monitor as this one is brand new and I have used it hardly for a Week. They say company gives only service guarentee. If its so it should be stated to the customer that only service guarentee and not warrenty is given to the monitor before he purchases it. Please do the needful for my problem. I hope the SAMSUNG Company that I believes to be a Customer friendly would look in to their customer's problems and try to give a solution. I am totally unsatisfied with this monitor, as with in 1 week it has started giving me problems. I would like to get a replacement for this monitor. Please try to understand a customer's need and unhappiness when he gets a defective monitor that too a costly one.
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paulmtasker86
on 28th Nov 2003