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- delshad's review
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| Flight on time? | 7.1/10   |
|---|---|
| Customer service | 6.2/10 |
| Comfort on flight | 5.6/10 |
| Quality of food | 5.7/10 |
| Value for Money | 5.7/10 |
| Reviewer Rating | 5.9/10 |
| Overall Rating | 5.9/10 |
By delshad
on 19th Sep 2007
| Flight Date | June 2007 |
|---|---|
| Flight From - To | LAX USA to Mumbai India |
| Ticket class | Economy |
| Flight on time? | 10/10 |
| Customer service | 10/10 |
| Comfort on flight | 8/10 |
| Quality of food | 9/10 |
| Value for money | 10/10 |
| Overall value | 10/10 |
 delshad's recommendation | |
Excellent service levels. Even the call centre was extremely responsive and the agents went out of their way to help me.
Seating gets a little cramped on long haul flights.
The food on board the flight was fantastic. I am normally so used to the 'drab' and tasteless airline food that I was pleasantly surprised to get gourmet quality. Their attendants are really well trained.
The most important aspect however is the fact that the flight was on time. They took off on time and landed 10 minutes early! I guess on a long haul flight that really makes a big difference.
Their website offers a number of facilities to check in and choose seats online. This is really helpful as one need not spend hours in the queue at the airport to check in. I simply had to hand over my bags at the baggage check and get my boarding pass from them. Even though their fares are higher than some of the budget airlines, I would happily pay the extra amount after experiencing their service
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