Abbey Student Account Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 1 rating and 9 reviews

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student08's Review of Abbey Student Account

17th Sep 2007

Overall Rating

0 stars
  • Ease of Use
    0 stars
  • Customer Service
    1 stars
Good Points

Pretty card (yes... it's the only good thing about them!)


Bad Points

EVERYTHING!

Not many branches
Bad customer service
Lack of communication
Not loyal to long term customers


General Comments

After having been an Abbey customer for a few years, I was finally going to university so decided to apply for a student account with them. Despite the fact that they don't even give any freebies, they flat out rejected my application. I first applied at one branch whereby I was given a trainee employee to sort out my account, he filled out the wrong forms. I went to another branch, filled in more forms with someone else and didn't hear from them for weeks. Rang and told I would be contacted but heard nothing. Finally I went there to find out what was going on and I was told I'd been declined.

I will be closing my abbey account now. Bank with people who appreciate their customers and actually take the time to correspond with them...like Natwest.

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