Bugibba, Topaz Aparthotel Review

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3.3 stars
Average rating for this product is: 3.3 out of 5

From 0 ratings and 11 reviews

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benspence78's Review of Bugibba, Topaz Aparthotel Malta

16th Sep 2007

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Board Basis
    Half board
  • Accommodation
    0.5 stars
  • Food
    0.5 stars
  • Location
    0.5 stars
  • Date of stay
    September 2007
  • Tour Operator
    Choice Holidays
  • Customer Service
    0.5 stars
  • Resort
    1 stars
Good Points

None at all.


Bad Points

Plenty of bad points, see general comments.


General Comments

Agreeing with the majority of reviews on Topaz Aparthotel, the 4 Star rating is not correct. Seems more like 2 Star. Although the foyer is smart enough, the rest of the building leaves a lot to be desired.

Firstly the room, and more importantly the bed. Although we booked a double room we were presented with twin beds. Although we told reception they said there's nothing they can do until the following morning. Apparently the beds in every room are singles. The next day when we came back later on the two singles were pushed together with a sheet that didn't even cover the two mattresses. The mattresses were poor quality anyway. We ended up complaining every day to the chambermaids and reception and were reassured they would change the sheets but we had the same sheets for the entire week!

The bathroom was poor quality, the toilet seat was broken, toilet didn't flush properly and shower was poor. The view from the balcony was of some back street and there was barely room to sit on it.

The corridors were very shabby, narrow, dark (the light was broken outside our room) and gave the hotel a feeling of a labyrinth. Although they advertised as several restaurants there was only really one for the half board, a buffet style. The food was horrendous, breakfast and dinner. All the meats were fatty and had bones in. Ended up eating boiled eggs and toast every breakfast.

Most staff were unhelpful, but the chambermaids were the worst. They would come in the room at 8.45am without knocking expecting the room to be empty. If we were still in the room they would walk in (before giving us chance to dress) and ask us to sign a bit of paper giving them permission to come back tomorrow instead to clean the room. Several other guests we spoke to had the same experiences. I can go on, such as the computers in the foyer were all out of order but I'm sure you get the picture. Avoid at all costs!

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