Have a picture of Super Shuttle, New York Hotel Shuttle to Manhattan?, please send it to us.
| Reliability | 1/10   |
|---|---|
| Suitability | 1/10 |
| Cleanliness | 2.8/10 |
| Value for Money | 1.3/10 |
| Reviewer Rating | 1/10 |
| Overall Rating | 1/10 |
By redd2100 on 16th Sep 2007
| Reliability | 10/10 |
|---|---|
| Cleanliness | 10/10 |
| Value for money | 10/10 |
| Overall value | 10/10 |
 redd2100's recommendation | |
Great customer service.
Not a single one!
I just used Supershuttle last weekend (Sept. 2007) to travel from LaGuardia to Manhattan. It was a great experience. When the driver dropped me off at the hotel, I regretfully left one of my bags in the Supershuttle. This bag contained my wallet, cell phone, personal DVD player, digital camera and my digital camcorder. I was devastated as I watched as the shuttle disappeared into Times Square. I borrowed a cell phone and called the dispatcher. He tried to locate the driver but had no luck. I was devastated. This bag was my carry on and had ALL of my most important things in it! Well, I talked to 3 different people at Supershuttle and they weren't having much luck finding the driver either as I didn't know the shuttle number and had no official "reservation". So that's definitely something you need to make note of when you take Supershuttle. Jot down the van # and be sure to make an official reservation as they can track your packages better if they are accidentally left behind! After about an hour, I was sitting in the hotel crying wondering how I was going to fly home without a license, when the driver came back! He returned my bag completely untouched! He said it was company policy NOT to open bags! I checked and everything was there! Cash, credit cards: everything! He told me that after he dropped everyone off, he realized that he had one bag left so he went back to every hotel that he had been to to see if someone had reported a missing bag! I was in such shock that this driver was so honest! Awesome! He went above and beyond! It would have been very easy for him to throw the bag into the lost and found and forget about it. But he didn't! Not only that but the drivers weren't only on time, but early! I had an early Monday morning flight back to Chicago and the driver was at the hotel 15 minutes early to pick me up. I truly had an incredible experience with Supershuttle! And I will use them again the next chance I get! A horrifying experience turned into a rather good one! Thank you Supershuttle! And specifically my driver; you know who you are! You are the best! I will always be grateful for your honesty and consideration! Thank you! Thank you! Thank you! And thank you Supershuttle!
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