Have a picture of Sainsburys to You www.sainsburystoyou.co.uk?, please send it to us.
| Customer Service | 7.8/10   |
|---|---|
| Quality of website | 6.4/10 |
| Value for Money | 5.2/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 4.3/10 |
By bubs65 on 11th Sep 2007
| Goods purchased & cost | Groceries, £100.00 |
|---|---|
| Customer service | Poor |
| Delivery | On time |
| Quality of website | 4/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 bubs65's recommendation | |
Driver relatively polite
Shopping delivered outside time slot, too many substitutes, and very poor customer service
I arranged to have my shopping delivered between 10am - 12pm. By 12:20 I still had not received my delivery from Sainsburys to You, and I had an appointment to keep at 1pm. I called customer services, who then said that the store manager was about to call me because the van had broken down. To add insult to injury, there were too many substitutes. I called their customer service, who didn't offer any sort of resolution to my complaint. I usually use Tesco or Ocado's delivery service, but thought I might go back to Sainsbury to You... I now remember why I abandoned them in the first place... I shall not be using them again unless they really "smarten up their act".
Important, please be aware that:
bubs65's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
