1st-Air.net Review

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vladnar's Review of 1st-Air.net

10th Sep 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes
Bad Points

Quoted one price and charged the credit card a totally different price ($2000 more)!


General Comments

Called several times and was promised a quick reply. After that, none of my phone calls have been returned yet.

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Members' Comments onvladnar's Review

  • laneyrobert72 on 26th Apr 2008

    What this individual has not revealed is that he made his purchase in September, 2006 with British Airways, then inquired about the charge in July, 2007 almost 10 months later. While we always aim to please every customer regardless of when the transaction took place, this trip was not booked by the traveller (who placed this post) but by his administrative assistant. The price differential he mentions is true, but only because they missed the advance purchase deadline and approved the higher fare.
    It is also not mentioned that while there was a higher fare, this was for travel between San Francisco London in business class and the final price paid represented a savings of over $3,000 compared with the carriers selling price on the day the purchase was confirmed (6 days prior to travel)

  • vladnar Rank: Lance Corporal on 15th May 2008

    Here are THE FACTS:

    The inquiry was made in January of 2007 with American Express. It took them two months to investigate, and they could not do anything.

    Then I was dealing with another person in your office, who would not return my phone calls(actually 11 of them) or reply to my e-mails (8 e-mails) for more than two months until I got to you. I will ask my secreatry to prepare the phone log and the e-mails for publication on this website.

    And what difference it makes about who made the reservations?

    Dr.Vladimir Naroditsky