La Redoute Review

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La Redoute
2.2 stars
Average rating for this product is: 2.2 out of 5

From 3 ratings and 34 reviews

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oneone's Review of La Redoute

5th Sep 2007

Overall Rating

0 stars
  • Value for money
    2.5 stars
Bad Points

Incorrect information about expected stock and delivery dates.
Warehouse / merchandising staff who cannot figure out how to deliver two separate parts of the same item.
Call centre which often drops the line after you've jumped through all the preliminary hoops to speak to a real person.


General Comments

I ordered a cupboard from La Redoute in April 2007. The catalogue states that the item is delivered in two separate parts. Since then the credit card has been charged hundreds of pounds and I have received three incomplete deliveries. Each time, I am told that I have to arrange for a return of the half delivered item, and re-order the item to receive both halves. I have had various bits of the whole cupboard go through my hands, but they insist that they don't have any stock, even though the website shows that stock is available. Valuable storage space is taken up in my home holding on to the bulky half-delivered cupboard, whilst I then have to sort out returns with the delivery company. When I speak to La Redoute, they say that stock is due soon, but deadlines come and go without any sign. I'm very close to binning the order and reporting them to Trading Standards.

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