Dolcis Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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banana's Review of Dolcis

4th Sep 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Shoes £40
  • Layout of shop
    2 stars
Good Points

None.


Bad Points

Everything. Staff had no experience on how to handle situation. I will never go back.


General Comments

Staff at the Dolcis shoe shop at the Metro Centre were very unhelpful, and wouldn't listen. A friend bought shoes for £40, and three weeks later they were being sold for £16, and that was what they offered her as a refund. She refused and took the shoes to a charity shop. She contacted head office and they said the decision was final.

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Members' Comments onbanana's Review

  • gavinturner Rank: Sergeant on 9th Sep 2007

    I found this review about Dolcis unhelpful.

  • wigz on 10th Sep 2007

    What you seem to be forgetting to mention is the conditions to which your friend was taking the shoes back to Dolcis. For example, if she did not have a receipt or proof of purchase, then she would not be entitled to a full refund, but a refund to the current sales price. However, if she were to have her receipt, there is no reason for her not to have been given refused a full refund. This would be the same in any retail outlet. You can not expect staff to just take someones word for it.