Hastings Direct Car Insurance Review

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Hastings Direct Car Insurance
1.2 stars
Average rating for this product is: 1.2 out of 5

From 1 rating and 75 reviews

Thumb down 17% of users recommend this product

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mantais21's Review of Hastings Direct Car Insurance

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Male Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Budget
Good Points

Price, but you get what you pay for


Bad Points

Claim Handling
Long time on 'hold'. I was waiting over half an hour to register a claim
Inability to deal with the 'unusual'


General Comments

I had an accident in February, a month before my renewal. I found it difficult to seek insurance from another provider as the claims department hadn't yet placed blame so I had to return to Hastings for a second year. It is now August and I have just changed my car to a VW golf, a variant which wasn't on Hastings database (but several other insurers) so they wouldn't insure me and I received a minuscule refund. Trying to get the NCB notice out of them for my next insurers has also been a trial.

It is now some six months since my accident I am still awaiting the blame decision from Hastings.


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