flyglobespan review

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Average Ratings

Flight on time?	3.3/10
Customer service	3.3/10
Comfort on flight	4/10
Quality of food	3.3/10
Value for Money	3.8/10
Reviewer Rating	3.4/10
Overall Rating	3.4/10

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33% Recommended26 out of 78 Reviews

43% Recommended6 out of 14 Reviews

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By travelller1963 on 25th Aug 2007

travelller1963's Ratings

Flight Date	July 2007
Flight From - To	Liverpool UK - JFK
Ticket class	Business
Flight on time?	0/10
Customer service	0/10
Comfort on flight	0/10
Quality of food	0/10
Value for money	0/10
Overall value	0/10
travelller1963's recommendation

Good Points

Reading the reviews of many of those who actually got to fly on Globespan, I think we were lucky not to.

Bad Points

Where to start? Total meltdown of an airline due to 1 aircraft breaking down in New York? Absolute failure to communicate to passengers (pre-booked & pre-paid). What a farce.

General Comments

We booked in January to travel on Flyglobespan, Liverpool - New York, outwards early July, return a fortnight later.
We were upset when, in March (?), Knock was added as a stopover; instead of arriving in New York at 15.00, eta was now 18.00. Realistically, this would mean we would lose an evening of our holiday, but there was nothing we could do.
With absolute trepidation we watched the constant delays on these flights via the Liverpool airport arrivals & departures board online. A fortnight or so prior to travel, we contacted both Globespan and our cc company to ask about cancelling the flights, due to the likelihood of our missing onbound connections if the flight was substantially delayed. From both sources, the reply was negative.
The meltdown of the service with the grounding of the flight at end June was catastrophic, as our hearts plummeted with every understandably venomous negative review posted. the experiences of many of those who travelled being stranded at airports is horrific.
prior to departure, we tried to contact Globespan via telephone, e-mail, fax - all to no avail. The only point of contact we raised was a supervisor at Liverpool airport (employed by the airport; nothing to do with Globespan) who told us the flight was unlikely to operate in the near future.
The day before travel, we booked with delta, having to find the £2200 and hope to get a refund from Globespan on our return.
when we landed at JFK, we actually taxied past the stranded Globespan aircraft, forlornly sitting on the apron at JFK with scaffolding around the wing.
on our return to the UK, we got a refund in full from Globespan, in truth without too much of a fight. However, we would certainly have been refunded by our cc company, so they get little credit for this.
However, we believe that Globespan have a greater responsibility to us. Under EU law they are entitled to refund us and also to pay for the costs of the flight they failed to operate. I have given them the option of refunding us £340 (the difference between our Globespan flights and the Delta flights) which they have categorically refused to do.
We are therefore going to issue proceedings against them in the near future for the costs of the aborted outward flight and the costs of the outbound tickets we booked with delta, together with an amount of compensation for breach of contract, stress and expenses. It is a shame that there does not seem to be an online court service in Scotland as there is in england; they are outside the jurisdiction of the English courts. Nevertheless, I am embarking on a legal case against them with some confidence, as I believe EU law to be specifically on my side. Passengers travelling on flights originating or terminating in the EU have specific rights in the event of cancellations and delays, and I am determined to pursue this issue as strongly as possible.

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