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- Arnold Clark, Warrington, Cheshire
- lynnbenton2001's review
| Value for Money | 5/10  |
|---|---|
| Overall rating | 1/10 |
By lynnbenton2001
on 22nd Aug 2007
| Customer service | 0/10 |
|---|---|
| Value for money | 5/10 |
| Overall value | 1/10 |
 lynnbenton2001's recommendation | |
None
As below!
I wish that I had found this site before buying my Corsa from Arnold Clark, Winsford nearly five months ago.
My husband & I collected the car from a Manager, not the guy who had sold it to us. We pointed out that there were superficial scratches on the rear bumper and a definite small dent/paintwork damage in the back panel on the driver's side. He was very apologetic, called over a paint technician, who gave me his card, and assured me that they would firstly remove the dent and then repair the paintwork so that I wouldn't have known it was ever there. He even offered a free first service, which we didn't ask for. Several months down the line and many phone calls later we received the free service voucher and Arnold Clark collected the car from my place of work and took it away to be "repaired". When it was returned to me the bumper was fine and the dent had been removed but it left a chip in the paintwork exposing the metal. I spoke to them, who said it would have to go back in and would be in touch. He also agreed to replace my petrol for all of these journeys. It took several more reminding phone calls and eventually the car was collected again yesterday. It came back with petrol in it, but all they had done was dab a bit of paint over the chip which is therefore still highly visible and won't wear well. After making four phone calls last night, I spoke to the man I spoke to first. As you can imagine I was not a happy customer and whilst I spoke in a louder than usual voice, I remained civil but firm and insistent. The outcome is that he denies all knowledge of making the promises (why then would he have given us a free service and why have I got Dents Plus business card) and said if I raised my voice to him he would put the phone down! He maintains that the repair they have done is fine, it's just a chip that I might have got from a stone! I asked for the name of their Managing Director which he refused to give, finally giving me a customer services number which I haven't yet rung. He then went on to say that I had purchased a pre-registered vehicle, inferring that this was therefore the best I could expect! The car was registered in Dec 06 but was sold to me some 4 months later as a brand new vehicle, with only delivery mileage on the clock - no mention that it might be faulty and that there was no come back. Needless to say, they haven't heard the last of us!
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