Vistaprint www.vistaprint.com Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

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Jondandy's Review of Vistaprint www.vistaprint.com

Overall Rating

0 stars
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      2.5 stars
    Good Points

    Inexpensive and reasonably fast service


    Bad Points

    Scam regarding unauthorised debits to credit card account (Theft) and they have not followed up on there promised obligations from a complaint...


    General Comments

    I have exactly the same problem as J3cc with unauthorised debits from my account...I called Vistaprint on June 15th 2007 and spoke to customer service agent whom categorically assured me that the "full" amounts they took would be refunded to my account and that there would be no further necessity to contact my credit company.......Yet now my account showed another deduction of £9.95 on June 22nd! They started this in February of this year and I am now down to the tune of almost £50.00.
    I informed my credit card Saga that this is theft and must cease immediately and they say they have taken action...What do I find today? Another debit in favour of VPRewards on my July statement for £9.95 !!! This is so annoying.. I'm wondering if trading standards can do anything...It's a pity because I like the product but I don't trust them anymore...


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    Members' Comments onJondandy's Review

    • maria29 Rank: Lance Corporal on 9th Sep 2007

      In reply to JONDANDY I am currently having the same problem and my bank have also been unable to cancel the £9.95 transactions because vprewards are charging straight from my debit card. None of my emails to VPREWARDS have been replied to and I can not get into my account on their website because I never set one up. I can't believe they can get away with this and I am also thinking of contacting trading standards.