AXA Sunlife Pension Review

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starry's Review of AXA Sunlife Pension

17th Aug 2007

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None whatsoever


Bad Points

Customer service, total incompetence and confusion, delaying tactics in return of money, I could go on!


General Comments

I would never ever recommend anyone to trust their money to AXA after my experiences of this company.

Their pension plan was recommended to me by an independent financial advisor, and since applying for a pension in April 2007 I have had nothing but trouble.

They were quick enough to take the lump sum of money and put it in a holding account until the pension was set up. I waited about a month for confirmation of policy set up to come through, yet nothing arrived so I called them 3 times over the following month and a half ....each time I was told that they would send out a form for me to sign, yet nothing ever arrived.

At this point I decided that I wished to cancel the application and get my money back, but this also has given me nothing but problems. I spoke to numerous people and have been told conflicting information over the last three months, and yet still they have not cancelled the application or returned my money .... they have been holding onto my lump sum for approximately 4 months now, and seem to be using delaying tactics to avoid returning it.

I am very frustrated with AXA at being messed around over so many months and that it is still ongoing. I'm also angry that I have lost out on a valuable number of month's interest. If things are not resolved shortly, I am thinking of writing to the Financial Ombudsman.

Please take my experiences as a warning and do not trust your money to AXA.

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