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- newbryford's review
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Picture courtesy of Scan.
| Flight on time? | 3.3/10   |
|---|---|
| Customer service | 3.3/10 |
| Comfort on flight | 4/10 |
| Quality of food | 3.3/10 |
| Value for Money | 3.8/10 |
| Reviewer Rating | 3.4/10 |
| Overall Rating | 3.4/10 |
By newbryford on 16th Aug 2007
| Flight Date | July 2007 |
|---|---|
| Flight From - To | Liverpool - JFK return |
| Ticket class | Business |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 0/10 |
| Quality of food | 0/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 newbryford's recommendation | |
None!
Customer service is the worst I've ever come across in anything, not just air travel. Delayed one day from LPL-JFK, then stuffed on a 737-800ER that had seats unsuitable for anything over 2 hours. No sign of GlobeSpan people at Liverpool. An extra stop at Knock, which wasn't on our original schedule. Another stop at Keflavik to refuel. 12 hours in a cattle truck, with no TV.
The return was even worse, with 3 days worth of delayed passengers in the scrum at JFK with again, absolutely no sign of GlobeSpan staff. Even the JFK terminal management were pretty miffed with the lack of information from GlobeSpan. We had to stay another day in New York at our own expense. We ended up rebooking with Zoom in Premier Economy, super service!
Despite 6 weeks of trying to get a carrier's report from GlobeSpan for my insurance claim, I've had no reply. Next stop is the Air Transport Users Council http://www.caa.co.uk and EU regulation (EC) 261/2004.
My 10 year old daughter's holiday diary says it all, I don't like GlobeSpan.
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