Bio Technique Avance Standard Long Pulse Diode Laser www.centre-biotechnique-avance.com Review

Overall Rating

Absolutely none

I purchased a laser system through Bio Technique Avance back in February 2007. I initially contacted them via their web site asking what system would be suitable for home use, and they were ever so eager to talk to me then. So I arranged for a wire transfer for $1,803.82 = Euro 1,434.71 to be lodged into their bank account, thinking I'd made a wise decision as their web site looked so genuine, professional and honest. I eventually received my machine on the 17th April. Not only had I received it nearly 2 months after I'd ordered it, but it was broken, dirty, newly drilled holes in the back of it which made it look as though it was either second hand or a tester. I contacted the sales rep straight away. She organised an air bill to be sent to me so I could return the system for a new one. It was picked up from my home in Dublin, Ireland on May 2nd and delivered back to Albuquerque, USA on May 4th. May 28th - still no replacement received. So at that stage, over 3 months later I requested a refund. I'd had enough. They'd gladly taken my money, but not completed the rest of the sale! I eventually got confirmation from their 'customer care' department that a refund would be issued to me, but it would take 30 day. To this day (August 12th), I still have not received any money from them. I have 74 e-mails from initial contact right up until now. I've made over a dozen telephone calls to them, only getting their sales office each time, which will only take a message and request a call back, which is never received. I was told that they have no contact number or name in their account department/customer care department. At that stage I knew something was wrong. I have no laser machine, no refund and nobody to contact about this. The worse thing about this is that I used money that my Mam had given me.

If I had of known about Review Centre before I gave them my money, I would have never considered buying from them.

Be very careful as to who you buy from over the web.

Members' Comments onEB1's Review

• Lolalola on 29th Aug 2007

  I found this review helpful because the writer stated the facts about the Bio Technique Avance Standard Long Pulse Diode Laser, and included the pertinent information.
  
  Most helpful.

• EB1 on 26th Sep 2007

  Wednesday 26th September: Further to my review of the 14th August, I have since received a partial refund from Centre Biotechnique Avance. Refund was by cheque, which took 21 working days (4 weeks) to clear, which eventually was today. I'm still amazed I received the money. It's been a long 7 months. I would still urge people to be extremely careful when dealing with internet purchasing, especially when it deals with large amounts of money.