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- stoney987's review
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| Value for Money | 1.9/10  |
|---|---|
| Reviewer Rating | 1.8/10 |
| Overall Rating | 2.5/10  |
By stoney987 on 14th Aug 2007
| Value for money | 0/10 |
|---|---|
| Overall value | 0/10 |
 stoney987's recommendation | |
Absolutely none!
Change meter readings
Appalling customer service
Always check your bill thoroughly before paying it! After spending 5 months trying to notify them I had moved in to my property, they tried to charge me nearly £900 for 6 months electricity in a 1 bed flat. The meter readings on the bill did not match the charges. They then altered 'actual' meter readings to suit the amount they wanted to charge me. Then when I contacted Energywatch (who were no more helpful) a revised bill was sent out. After three requests, I am still yet to receive this bill but have had calls from the their debt collection department, and a reminder stating I now owe them £100 more, and £14 for the letter.
Every time I try to contact British Gas they have no record of any complaint, phone calls, letters or email. On top of this their customer service is appalling, they are untrustworthy and incompetent!
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
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magdzicka on 21st Aug 2007