Nuance PaperPort 11 Review

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Nuance PaperPort 11
1.1 stars
Average rating for this product is: 1.1 out of 5

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jhencken's Review of Nuance PaperPort 11

12th Aug 2007

Overall Rating

1.5 stars
  • Value for money
    4 stars
  • Ease of Set Up
    4.5 stars
  • Time Software Used
    6 - 12 Months
  • Ease of Use
    4.5 stars
Good Points

Great features


Bad Points

Buggy; can't handle large files


General Comments

I'd like to punish Nuance with fewer stars, but there is still the remains of a fine program in PaperPort 11, so I have to give it 3 stars even though it infuriates me.

I've used PaperPort since version 6 and it's become indispensable to me. The new version has a few feature improvements, but it is terribly buggy and simply cannot handle large files (although it can create them just fine!).

If you scan colour or make large PDF files, forget trying to view and edit them in the PaperPort Viewer: the hourglass icon will rotate till you fall asleep, and when you press Ctl-Alt-Del you'll get "Not Responding."

The workaround is a true pain: unstack all the pages, work on them, then restack them... and drag the final PDF file out of PaperPort so you can use your regular PDF viewer program.

Of course, the workaround won't work for .max files (PaperPort's native format).

As for support, Nuance wants $10 to say hello, the Knowledgebase is quite poor, and they don't reply if you use one of the other email address (I've even tried snail mail!).

Bad company. They are ruining a truly great product. A little like what Novell did to the old WordPerfect.


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