Time Warner Cable Review

Overall Rating

Installation people were very friendly - when they actually showed up.

Everything.

I had Time Warner install cable and internet service in my house. The first guy they sent out used the only cable outlet we had upstairs for both the cable and internet service because he didn't feel like installing an extra outlet for the internet to use by itself like it was supposed to. He also left me a cable for downstairs because he didn't feel like taking the extra 2 minutes to screw the damn thing into the outlet himself.

After a few days, my internet quit working. I called customer service, and they said that they were experiencing outages in my area and that they didn't know how long it would be out. That night it still wasn't working, so I called again and they said that my internet should have been working by then, so they tried to fix it over the phone, and when that didn't work they said they would send someone out the next day (Saturday, August 4th).

Nobody ever showed up, so I called again and waited about an hour and a half before I got to talk to anybody. When I finally get a hold of someone, she said that they would send someone out in 2 days (on Monday) and that they couldn't get anybody out there sooner than that. 2 days later, what a surprise, nobody shows up again. I called and they said 'somebody called this morning (Monday, August 6th) and rescheduled the appointment for Saturday, August 4th'. How I could have called and rescheduled an appointment for 2 days ago is beyond me.

As I was leaving the house, I saw a Time Warner truck a few houses down, so I went and talked to that guy and he said that he was an inspector, not an installer, so he couldn't actually fix anything, but he would come take a look at it anyway. He told me that the original installer had done it wrong and that the cable and internet should not have been sharing an outlet, but that he didn't have the tools to do it himself (not to mention the fact that he wasn't even here for that).

Anyway, they came again on Tuesday and 'fixed' everything, but after the guy left I noticed that the cable in the bedroom was not working. I called again, and someone came out today (Wednesday) to fix it. now, after about a week, it seems like everything is finally fixed, except for the fact that my internet constantly doesn't work for no apparent reason, so I have to shut down my computer, unplug the modem, wait, plug it back in, reboot the computer, and try it again on a daily basis.

Comcast, why won't you serve Texas? Looks like I'm going to Direc TV!