Mitsis Hotel Norida Beach Review

Overall Rating

The water slide pool.

Rude staff, bad food, no entertainment.

The Norida Beach is in no way a 5 star hotel! We are a family of four with kids aged 3 and 11. Firstly, most of the reception staff are very rude and give you the impression that you are putting them out, even when you are only ordering a taxi! Yes I know they work long hours for little pay and that they deal with some horrible people but I was always pleasant and thankful, yet they still treated me like dirt! The food is horrible! It does not cater for the English at all, it's the first time I've ever been offered rabbit stew and quail stew abroad. Not to mention the perch, which apparently is a fish that eats food on the bottom of rivers and tastes the same. We don't eat perch in the UK and no wonder. Even the breakfast was awful. No bacon, beans, tomatoes or English cereal. Yes it's nice to try something new but it's also nice to eat. We only went for breakfast twice and never went for lunch and missed dinner three times, preferring to get in a taxi and go to the Foo King Goo, a great restaurant in Kardemena. Also, the place is aimed at the German market and believe me they know it! They push in around self serve areas and then complain if they can't get to what they want quick enough! I have been told that the Germans pay more for their holidays and so get preference if this is true, then they shouldn't advertise in the English market.
Two of the three pools are salt water and they are so salty that you float in them! Also, if you get the salty water in your eyes, you've had it! The only other pool is chlorine and has water slides, so it's great for the kids but there are no sunbeds here, only chairs. Also, all drinks are served in glasses and the amount of broken glass around the pools is horrendous. We met many people adults and kids who had got glass in their feet whilst walking around the pool. The staff at the pools are friendly but overworked and don't have the time to sweep the glass up.

There was no English entertainment on an evening at all. The entertainment that finished at 9.30pm and they didn't include the English kids at all. A couple of times they had the Italian kids on the stage to sing their national anthem but this is not really what English kids want to hear.
I have travelled all over Europe with my family and we have never had such a bad holiday before. Rude receptionists, bad food and a lack of entertainment. If you're English and thinking of booking here, then please take heed of my warning. If you think, oh she's just being picky and it will be fine, as I did when I read bad reviews, believe me you will be back on here writing your own bad review as soon as you come home.