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- nigelca's review
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| Speed of response | 4.5/10   |
|---|---|
| Customer service | 3.6/10 |
| Value for Money | 3.3/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.9/10 |
By nigelca on 6th Aug 2007
| Speed of response | 3/10 |
|---|---|
| Customer service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 nigelca's recommendation | |
Patrol men are wonderful.
More expensive than competitors. Service has become very poor over past 18 months or so.
Broke down on the Motorway 5 miles from my local garage.
A private contractor working on behalf of the AA turned up after 2 hours. He informed me that he was told to take only as far as the nearest service station off the motorway; this was only 2 miles from the garage I use. I was told to wait there for another hour and a half where upon another independent contractor took me the remaining 2 miles, but not before snapping the towing eye on my car by trying to winch my automatic while car was still in Park.
To add insult to injury I was involved in an accident on same motorway a few months later, only to be told the AA do not recover vehicles from accident, but they would send an independent and I would have to pay £105 to be recovered.
So what was I paying £140 a year for then?
I have since joined Green Flag and for one third of the cost, I get a far superior service.
Ask motorway policeman if based upon their day to day experience, they would recommend the AA?
I bet 9/10 would say no.
The AA used to be very good; they are now trading on their past reputation and the good will of their excellent patrol men.
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