Prudential Car Insurance Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 0 ratings and 9 reviews

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sabs2007's Review of Prudential Car Insurance

1st Aug 2007

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Reason for going with this company
    Recommended
  • Driver Type
    Young Driver
  • Customer Service
    1 stars
  • Have you made a Claim
    Claimed Over a Year Ago
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    N/A
Good Points

Getting through to claims department was efficiently done so initially thought good customer service.
Breakdown cover included.


Bad Points

Where to start!!!! Poor customer service never let me knew what was going on with my claim. I had to ring up everytime to see if it was going anywhere. Then got told not to ring as they would ring me although they hadn't done in the past 8 months.


General Comments

Would recommend not going with Prudential as they just messed me around. Had an accident which I initially claimed for no damage to other vehicle which was a lorry who hit my small Micra. Was told to settle for 50/50 and that I could not appeal This took about 5 months. Decided to appeal to them anyway was then told 3 months later that I did not have enough evidence and that was that. Decided to recind my claim as I had no work carried out on my car ( otherwise I would have had to pay £200 excess plus increased premium and lose my no claims bonus). Am now having to get repaired privately which is saving me a lot more money than going insurance. More ever coming up to renewal period I was adamant I was not going to renew with Pru who had kindly sent me a renewal policy with premium of £1000. However thought I would check if it had changed after rescinding my claim as I was getting desperate to renew. Rang up only to find out that the claim I thought I had rescinded had actually not been closed and told it was still open which annoyed me a hell of a lot and actually made me decide that there was no way I would renew with Prudential. In the end they rang me back and closed it for me and I am still searching for a decent insurer if they even exist insurers just seem intent on taking your money but not fighting your claim for you when the accident is obviously not your fault .

Moral of the story don't go with Pru

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