Costa Rica, Guanacaste, Occidental Allegro Papagayo Review

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Costa Rica, Guanacaste, Occidental Allegro Papagayo
3.1 stars
Average rating for this product is: 3.1 out of 5

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littlebug27's Review of Costa Rica, Guanacaste, Occidental Allegro Papagayo Costa Rica

1st Aug 2007

Overall Rating

3 stars
  • Value for money
    2.5 stars
  • Board Basis
    All inclusive
  • Accommodation
    2.5 stars
  • Food
    4 stars
  • Location
    2.5 stars
  • Date of stay
    February 2006
  • Tour Operator
    Not supplied
  • Customer Service
    4 stars
  • Resort
    3 stars
Good Points

The workers in the restaurant, in the shows, and in housekeeping were wonderful, friendly, and helpful. The food was good also and there was a selection.


Bad Points

My husband and I got married at the Allegro Papagayo and it was and still is a nightmare. See general comments.


General Comments

I had my wedding at Allegro Papagayo on February 8th, 2006 with my 'husband'.

When we arrived the wedding was planned, the day day before the wedding we were advised we had no photographer all of a sudden. because of this we had a friend take photo's, although they were not professional quality.

At the dinner we did not receive a wedding cake, as was also in our agreement and part of our payment.

On top of all this we were advised during the ceremony by the lawyer that married us that we would soon receive our wedding certificate. One and a half years later, many guest services co-ordinators and general assistants, and a huge run a around later, I was advised by the most recent general assistant that we should just get married here in Canada as they cannot get our license from the original lawyer who married us.

If this isn't bad enough, we never received one phone call back after making many expensive calls there, we rarely received an email back and when I enquired as to getting just the wedding portion of our vacation back ($1200 US), all communication halted completely. Even though we were not requesting anything huge such as a refund for the forty people that stayed at the resort with us to see us getting married!

So I will not recommend this hotel to any of my friends, family, co-workers, etc. I am saddened and disheartened by the treatment I received by the staff and hotel (since staying there), and the lack of response I have received from anyone working at or for this hotel. All I would like is a refund to get re-married legally, and get on with my married life.

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Members' Comments onlittlebug27's Review

  • LovePBandJ on 15th Dec 2008

    Wow - Why on earth did you give them a rating of "6." We are here currently and have had only half the problems you had and still may only rate this place a 4. You are generous!