anniehal38's Review of The Pine Factory www.wimbledonpine.co.uk
28th Jul 2007
Overall Rating
- Value for money
NONE
Bad Points
Appalling customer service/ rude incompetent customer service staff. Will not apologise or give explanation for their failure to produce the goods.
General Comments
The Pine Factory is the worst company I have ever dealt with, I ordered a sideboard in the middle of May and at the end of July I am still waiting for it. First I was told (six weeks ago) that the item had to be re - made as it had failed its quality service checks then told that they had misplaced my order. I phoned up yesterday to be told they would check my order and would phone me back (this occurred three times) I am unable to cancel my order without forfeiting 35% of the cost of the item. They then sent an E mail to say the item was with the courier so I rang back today to ask for the couriers number only to be told they were not allowed to give it out until the item was with the courier. I said from the E mail that this was the case, they then told me this E mail has been sent in error and to call back on Monday.
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