malaysian airlines review

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Average Ratings
Flight on time?8.4/10 Based on 26 ratings
Customer service7.1/10 Based on 25 ratings
Comfort on flight7.2/10 Based on 25 ratings
Quality of food6.7/10 Based on 23 ratings
Value for Money6.9/10
Reviewer Rating6.8/10
Overall Rating6.8/10 Based on 31 ratings
68% Recommended19 out of 28 Reviews

Review of Malaysian Airlines

By sivagnl on 28th Jul 2007

sivagnl's Ratings
Flight DateJuly 2007
Flight From - ToHeathrow
Ticket classEconomy
Flight on time?8/10
Customer service10/10
Comfort on flight8/10
Quality of food8/10
Value for money8/10
Overall value8/10
yes sivagnl's recommendation

Good Points

The staff were superb, attentive and quite professional. Had an asthma attack, with no medication. The staff were most helpful. Provided an oxygen tank and their calm and responsive manner helped the situation tremendously. Quite remarkable really.

Bad Points

On the journey back, the KLIA airport did not make an attempt to contact passengers who were already checked in to accommodate the delay of almost 2 hours due to an unsavoury passenger. We learnt of this on the plane which took off on the 9th July, 2 hours later then scheduled.

General Comments

Malaysian Airlines is quite a superb airline to fly with. In all the years of using the airline flying to Malaysia back and forth, I have not had a particularly bad experience to write about. I must in fact commend them on their excellent service and polite in flight manner to passengers and their particular attention to our children.

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