Eurocar Crete Car Hire Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

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gerrim's Review of Eurocar Crete Car Hire Car Hire

26th Jul 2007

Overall Rating

2.5 stars
  • Value for money
    3 stars
  • Country & City of hire
    Greece, Crete
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    06/2007
  • Condition of vehicle
    Average
Good Points

The website was easy to use, and queries via email were answered within a day or two. The advertised rates included all insurance and apparently there would be no extra costs. The car was dropped off and collected from the hotel we were staying at which was very convenient. Miron, the owner and the person who delivered the car to us was very nice at the time, and explained how the car worked in detail (it was a convertible).


Bad Points

We were quoted 194 euro for 3 days car hire. When we filled out the paper work when Miron dropped the car off to us, he said there was an extra charge for insurance against under car and tyre damage, and we were charged 210 euro instead. We accepted this as he seemed nice and honest. Of course, when reading the terms and conditions again on our return, these costs were included in the original quote so he was overcharging us!

The car was also delivered with an empty tank, and we were told to return the car with the same amount of petrol. It is very difficult to anticipate how much petrol you will use, and no-one wants to try to drive to an almost empty tank and run the risk of running out of petrol in a country where you don't speak the language! We were given no compensation for returning the vehicle with half a tank of petrol.

The car also needed a wash and vacuum, which one would expect would have been done before a "luxury" vehicle is rented to you.

All contact with Miron after our holiday has been ignored, and I am extremely disappointed with the additional charges and not being reimbursed for the petrol.


General Comments

Take a copy of the terms and conditions if you do use this company. Do not agree to pay for any extra charges, Miron might seem nice but be on your guard.

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Members' Comments ongerrim's Review

  • gerrim Rank: Lance Corporal on 9th Apr 2008

    Further to my previous post, I am pleased to report that we have received an apology and a refund for the 1/2 tank of petrol and the extra charges.