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- thomps21's review
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| Flight on time? | 7.5/10   |
|---|---|
| Customer service | 6/10 |
| Comfort on flight | 6.1/10 |
| Quality of food | 6.7/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 5.9/10 |
| Overall Rating | 5.7/10 |
By thomps21 on 20th Jul 2007
| Flight Date | March 2007 |
|---|---|
| Flight From - To | London - LA |
| Ticket class | Economy |
| Flight on time? | 6/10 |
| Customer service | 0/10 |
| Comfort on flight | 5/10 |
| Quality of food | 4/10 |
| Value for money | 3/10 |
| Overall value | 3/10 |
 thomps21's recommendation | |
An inch more legroom than BA.
Flights constantly overbooked and only one flight a day on Transatlantic Route.
Found some desk and head office staff rude and/or inept.
They've owed me £400 for 3 months, but have been told the refund department doesn't have a telephone!
Air NZ doesn't seem to have a customer service department; my questions/complaints have been outsourced and have been subject to a 3 month response time.
The aircraft are smart, but Air New Zealand are too small and seem to have too many financial problems to run a reliable service.
Last time I flew with them we were bumped along with about 20 other ticket holders. I've since found out they are the worst Transatlantic Airline when it comes to overbooking.
I would agree with other reviewers that the staff are not the best when it comes to service. Customer care is outsourced and in my experience incompetent.
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