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- Smith Co's review
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| Reception | 6.3/10   |
|---|---|
| Customer Service | 5/10 |
| Reliability | 5/10 |
| Extra Features | 4.7/10 |
| Value for Money | 4/10 |
| Overall rating | 4.6/10 |
By Smith Co on 19th Jul 2007
| Value for money | 8/10 |
|---|---|
| Overall value | 9/10 |
 Smith Co's recommendation | |
Once I had signed up with Business Telecom, I wondered if that was the last I would hear from them. However, I get a phone call every couple of months, just checking things are OK. I have engineers out when I need them. I even had the consultant who dealt with my system pop in while he was in the area to double check I was happy with everything. Now with British Telecom I had to wait 18 months for them to replace a handset; with Business Telecom I had an engineer round TWO DAYS after I called in to say I was unsure of how something worked. He came round, explained again the various features, made sure I was comfortable and left his personal mobile number in case I had any more issues.
I could not promote them enough. Customer focused, good value for money and all the support you could ever want!
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Clair
on 27th Jul 2007