Astraeus Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 3 ratings and 9 reviews

Thumb down 44% of users recommend this product

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kenc2896's Review of Astraeus

18th Jul 2007

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
  • Flight From - To
    Tenerife
  • Flight on time?
    0 stars
  • Comfort on flight
    1 stars
  • Flight Date
    September 2006
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1.5 stars
Good Points

None.


Bad Points

Our flight home was delayed by 7 hours and we found out by a rumour spreading along the check in queue. No communications were coming from the Astraeus staff until we got to check desk which was after the flight was due to have left.


General Comments

Astraeus refused to give compensation for the delayed flight and told us all to claim off our travel insurers. Upon checking the insurers only pay out after a 12 hour delay. Astraeus still did not want to know although they gave vouchers at the airport to the value of 11 euros each which at airport prices did not get a lot and could only be spent in limited airport shops. Would fault them on customer service because they showed they did not seem to care. Hence I will steer clear of this airline in future.

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