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| Value for Money | 7.5/10  |
|---|---|
| Reviewer Rating | 7.5/10 |
| Overall Rating | 5/10  |
By TomW. on 22nd Jul 2003
| Value for money | 8/10 |
|---|---|
| Overall value | 5/10 |
 TomW.'s recommendation | |
Brews a great cup of coffee
Costs an arm and leg to get repaired (if you can get Saeco to respond). Takes constant maintenance. Having second problem in three years. First one (computer failure) cost $275.
Vitali, the writer of the first review, must work for Saeco or he just got the machine. I actually have the Vienna DeLuxe, which is almost the same machine. I've had good luck until a computer failure. It took the repair facility two months to get a replacement part, which totaled $275 or half the cost of the machine! Now I have a problem with the water not being hot enough. Do I spend another $275 or get a different machine. Emails to Saeco go unanswered and I can't find a good source of trouble shooting information or parts. The machine requires frequent maintenance to keep it going, which, for me, is not a problem. However, for the average housewife, it could be a daunting task. It is not a 'push the button and forget it' machine. I suspect most 'automatic' machines are the same. When it works, it does brew an excellent cup of coffee.
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 2 | 0 | 0 | 0 |
Total Respect: +2
Would you like to see a review that's not being listed?
aabreetech
on 11th Sep 2003
Huckleberries on 31st May 2006