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- lorimer's review
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| Quality of service | 3.2/10   |
|---|---|
| Layout of shop | 5/10 |
| Value for Money | 1.9/10 |
| Reviewer Rating | 1.9/10 |
| Overall Rating | 1.9/10 |
By lorimer
on 13th Jul 2007
| Goods purchased & cost | Sofas and Chairs |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 4/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 lorimer's recommendation | |
None
No customer service skills
I ordered a new suite from DFS back in May. I waited in all day yesterday for it coming, and when it did arrive it was the wrong one. The Manager has since phoned me to say that I should have taken the sofa and chairs and he would have sent on the cushions to match in a few weeks time. As there is a chance the colours/shading would be different, I told him that was unacceptable, was annoyed with DFS and wanted them to cancel.
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