Bosch KGN39V00GB Review

Overall Rating

Balance between fridge and freezer sizes (for us). Nice basic straight forward fridge/freezer.

Quality control - poor manufacturing

This is my third review of the Bosch KGN39V00GB fridge/freezer and is necessary as the second of these appliances has now been written off by Bosch after a life of just nine months, and the third has been delivered. The reason for the second replacement was yet another manufacturing fault - a piece of insulation became lodged in the drain pipe from the interior cooling unit preventing condensation flowing out to evaporate in the tray on top of the compressor. The result was a small glacier of ice inside the freezer. Further, with the pipe blocked, the water which was unable to escape and was trapped inside the pipe, froze and expanded breaking the stub on to which the exterior part of the pipe is fitted. This stub is fitted from inside the cabinet at manufacture and cannot be replaced.

Bosch replaced the appliance with a third unit having promised they would give us a new 2 year guarantee; we accepted the replacement, rather than a refund, strictly on this basis. However, a day or so before delivery of no. 3 we received a letter saying the old guarantee would continue in effect, leaving us approx. one year of guarantee still to run. Not a happy prospect given our experience of the KGN39V00GB so far. We have written to Bosch saying this is unacceptable - no response. Note also that Bosch service is via an 0870 number - they provide defective goods and you pay to get them put right!

If our experience of this appliance and Bosch service is typical, it would be prudent to steer well clear of both Bosch and their KGN39V00GB fridge/freezer.