Picture courtesy of Craig.
| Customer service | 3/10   |
|---|---|
| Value for Money | 3.4/10 |
| Reviewer Rating | 3.1/10 |
| Overall Rating | 3.2/10 |
By PJP on 2nd Jul 2007
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | No |
| Customer service | 3/10 |
| Value for money | 5/10 |
| Overall value | 2/10 |
 PJP's recommendation | |
Cashback
Inefficiency; changing terms of card
I used to think very highly of the Morgan Stanley Credit Card - but now for the second time they have 'accidentally' closed my card without warning because of activity on a different account I held. Nobody followed up the fact that my replacement card was not activated for several weeks - surely normally enough to warrant a security check call. They have also decided to reduce the time between the statement date and payment date - but only if you pay the full amount by direct debit, which I would have thought something they would want to reward, not penalise!
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