Robert Fair Exton, Pa Review

Good Points
The food was good.

Bad Points
Some Staff was extremely rude to guests and bridal couple. Some Staff threw away the silver 4" wedding bells that were to be take home as favors. Did not let guests know that there was a coffee station and dessert, and the guests that found it be mistake were served the cake with plastic forks. Received call day before the wedding that caterer did not order additional chairs needed for ceremony which they were asked to do months before wedding.

General Comments
A beautiful wedding was planned at Cairnwood in Bryn Athyn with Robert Fair caterers providing the catering services. We were told when we signed the original contracts that they would walk us through step by step and help with every aspect to make this a beautiful wedding. Once the contract was signed we never heard from them again until the deposits were due. I finally contacted them last fall to let them know that we were not advised as to when we could go for a tasting. I was told that they have been very busy and it was up to us to find out when the tastings were. Only the bride and groom could go to the tasting because the only tasting they could go to only had two seats left. The ceremony was held at Cairnwood so additional ceremony chairs had to be ordered. They if we wanted them to order the chairs and the bride said she would get back to her. Within one month which was still months before the wedding the bride called them and told her she would like her to order the additional chairs, she then followed up that conversation with two

e-mails to make sure the chairs were being ordered. The day before the wedding the bride received a call telling her that since they were never notified to order the additional chairs there would not be enough chairs for the ceremony. Needless to say the bride was in tears and even showed me (mother of the groom) the copies of the e-mails that were sent to them about the chairs. I called them and after a heated discussion they hung up on me. I called the main office and talked to someone else and he took care of the chair situation and did not charge us for the additional chairs which I thought was very nice. Unfortunately everything did not run smoothly. Some of the staff was extremely rude to the guests (this I found out the day after the wedding when I started receiving phone calls to let us know how lovely the wedding was but how rude some of the staff was). One of the tables collapsed and water and drinks ended up all over the floor but more importantly on one of the guests that was seated at the table. Fortunately not everyone was seated at the time of the collapse. The table cloth was to the floor and that side of the table cloth was soaking wet to where you could not sit at the table without getting very wet. When asked if they could change the table cloth a member of staff asked why they could not sit at a wet table cloth and they did not have any extra table cloths anyway. One of the guests then asked if they could sit outside then because they could not sit at the table. Accidents can happen but it would have been nice to accommodate the guests. Coffee and cake was set up in one of the rooms for which guests were to be notified where the coffee and cake was. Not everyone was notified and people were finding it by mistake. People who did have cake and coffee either found it be mistake or were told by another guest where to find it. What is worse than that is that the cake was served with plastic forks. This was not a plastic fork event. To top it all off we had silver bells on the tables which each couple was to take home as a favor. When people started leaving and looking for their bells I asked a member of staff where the bells were and was informed that they threw them away. I could not believe that they threw away these beautiful 4" silver sells that had a ribbon and love charm attached. The ribbon and love charm we added ourselves. I paid over $350 for these bells. I still do not know why they would throw away beautiful silver bells. I guess I still cannot believe that they threw them away. Working with the caterer was the worst experience I have had with any vendor I have every dealt with. I think if we were people who were constantly calling and bugging them I would understand it. We in fact wanted to do stations for the dinner and after discussing this with the company the bride and groom decided to go with the sit down dinner at their advice. So it is not as if we went in saying this is what we want and you better do it. The only thing they wanted was for us to have all of the guests in a tent on the terrace which we could not do because we did not know what the weather would be like and they were quite a few elderly people and several with heart conditions that if the weather was humid could not be outside, since the tents would not be air conditioned. I will never recommend this caterer to anyone and unfortunately for them this wedding was filled with young people who would have been great future customers but I know from what we are hearing from our guests as well no one will use Robert Fair caterers who were at this wedding.