O2 www.o2.co.uk Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

From 2 ratings and 20 reviews

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elybonnett's Review of O2 www.o2.co.uk

27th Jun 2007

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    O2 Pay Monthly at £30
  • Layout of shop
    0.5 stars
Good Points

No good points whatsoever.


Bad Points

They charge you dearly.
O2 customer service is appalling.
The bills are always wrong.


General Comments

I made the mistake to switch to O2, and for the last 6 months I've had tons of problems. My bills are wrong every month. They keep charging me for calls that were part of the allowance of the previous month. Their online billing system is always behind by up to 5 days, so it's impossible to keep track of how much one spends, or how much allowance one has used, and O2 uses this so customers use up their allowance and spend even more.
They don't have a free number to call, so I had to email their customer support - more than 50 times now - to rectify their constant mistakes.
I have become a zombie because of O2. They turned me into a furious wreck, and I need therapy now.
I have sworn on my dead relatives that I will never ever take out another contract with O2.

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