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| Flight on time? | 5.6/10   |
|---|---|
| Customer service | 5.7/10 |
| Comfort on flight | 6.3/10 |
| Quality of food | 5.2/10 |
| Value for Money | 5.2/10 |
| Reviewer Rating | 5.8/10 |
| Overall Rating | 5.3/10 |
By richmc
on 25th Jun 2007
| Flight Date | June/07 |
|---|---|
| Flight From - To | Stansted - Glasgow |
| Ticket class | Economy |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 2/10 |
| Quality of food | 0/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 richmc's recommendation | |
Can't think of any.
Rubbish service.
Stanstead / Glasgow return. Flight out OK on an old Fokker 100, except for cold coffee and bag of crisps for in-flight service. Aircraft couldn't be started for return flight due out 18.00, no information on what was happening till 20.45. Were not given options as per Montreal agreement, and put up in motel for night. No effort to find an alternative carrier or explain rights. Only AB staff member available was one junior who knew nothing. Got to motel 23:00, flown out 9:40 next day, no explanation or apology. Worst treatment experienced by me by any airline. Polite Email to customer service ignored.
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