richmc's Review of Air Berlin
25th Jun 2007
Overall Rating
- Value for money
- Flight From - ToStansted - Glasgow
- Flight on time?
- Comfort on flight
- Flight DateJune/07
- Ticket classEconomy
- Customer service
- Quality of food
Can't think of any.
Bad Points
Rubbish service.
General Comments
Stanstead / Glasgow return. Flight out OK on an old Fokker 100, except for cold coffee and bag of crisps for in-flight service. Aircraft couldn't be started for return flight due out 18.00, no information on what was happening till 20.45. Were not given options as per Montreal agreement, and put up in motel for night. No effort to find an alternative carrier or explain rights. Only AB staff member available was one junior who knew nothing. Got to motel 23:00, flown out 9:40 next day, no explanation or apology. Worst treatment experienced by me by any airline. Polite Email to customer service ignored.
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