arnold clark, glasgow, lanarkshire review

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Average Ratings

Customer service	1.3/10
Value for Money	2.8/10
Overall rating	1.5/10

23% Recommended3 out of 13 Reviews

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By clarklj on 19th Jun 2007

clarklj's Ratings

Customer service	1/10
Value for money	3/10
Overall value	1/10
clarklj's recommendation

Good Points

Once out of about 6 visits they have managed to do what they have said they would and on time.

Bad Points

Reversing the new car just before delivery into a post and expecting me to part with money and my old car and take a taxi home (and for the next 2-3 weeks!).
Not managing to fix any minor faults on time or even the correct day and ordering the wrong parts, not managing to fill up the oil etc.
I have just taken the car to Arnold Clark for the third time to fix front suspension brackets (£228) to find on driving home a terrible clunking noise. The AA have fixed it - drop link not tightened. I will never use this garage again and will put the current complaint in writing to head office.

General Comments

Reversing the new car just before delivery into a post and expecting me to part with money and my old car and take a taxi home (and for the next 2-3 weeks!).
Not managing to fix any minor faults on time or even the correct day and ordering the wrong parts, not managing to fill up the oil etc.
I have just taken the car to Arnold Clark for the third time to fix front suspension brackets (£228) to find on driving home a terrible clunking noise. The AA have fixed it - drop link not tightened. I will never use this garage again and will put the current complaint in writing to head office. VW cars are good but Arnold Clark manage to slowly take them apart and leave them like that!

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Total Respect: +1