americommerce.com shopping cart software review

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Average Ratings
Ease of Set Up6.3/10 Based on 6 ratings
Ease of Use6.7/10
Value for Money7.4/10
Overall rating7.1/10
71% Recommended5 out of 7 Reviews

Review of Americommerce.com Shopping Cart Software

By billybean Rank: Lance Corporal on 17th Jun 2007

billybean's Ratings
Time Software Used1 - 6 Months
Ease of Set Up1/10
Ease of Use2/10
Value for money1/10
Overall value1/10
no billybean's recommendation

Good Points

Would be OK for a site that has a couple of products.

Bad Points

Poor Communication - Rating D (some of my emails NEVER got answered)
Tech Support - Rating D (several issues took up to 2 months to resolve).

General Comments

Buyer beware!
If you do go with Americommerce.com, go on a month to month agreement, nothing long term. Because you will want to leave. I just don't want anyone else to get burned like I did.

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4 Comments on Review by billybean for Americommerce.com Shopping Cart Software

  1. AmeriCommerce on 27th Sep 2007

    It is unfortunate to hear this kind of review on an anonymous public forum. It would be good information to bring the issue to our attention directly.

    We have reviewed our records of cancellations around the time this review was posted, and all of our support is handled through a ticketing system rather than email. We keep good records of this kind of information, and we cannot identify an instance where the described incident occurred.

    That said, we welcome feedback from our customers and strive to be the best, most responsive provider in the industry. Our list of satisfied customers and successful web sites prove contrary to the tone of this review.

    We welcome the reviewer to contact us directly to discuss the issue so all parties can have a positive outcome from the situation. We pride ourselves on pleasing our customers and making their sites successful!

  2. bundy007 Rank: Lance Corporal on 27th Sep 2007

    This doesn't represent my personal experience. We've been with them for over a year with no problems.

  3. squidward6 Rank: Lance Corporal on 19th Oct 2008

    This review is very consistent with my experience. Yes they use ticket system and use it effectively to limit communication. Tec group is unhelpful I feel from my experience... Even the most basic functions encounter random errors for me therefore I also do not recommend Americommerce.com.

  4. dinkerdoo on 25th Oct 2008

    I fullly agree with billy. System is very buggy and customer service is very poor.



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